Automatic Digital

HiBeam CRM Privacy Policy

Last Updated: November 25, 2024

Introduction

HiBeam CRM ("we," "us," or "our") is committed to protecting the privacy and security of our customers and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management (CRM) services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and contact information
  • Business information and job title
  • Billing information and payment details
  • Account credentials
  • Any other information you choose to provide

Customer Data

When you use our CRM services to manage your own customer relationships, we process and store:

  • Customer contact information
  • Communication history
  • Sales and interaction records
  • Notes and customer feedback
  • Documents and files you upload

Automatically Collected Information

We automatically collect certain information when you use our services:

  • Log data and usage statistics
  • Device information and IP addresses
  • Browser type and settings
  • Cookie data and similar technologies
  • Performance and error data

How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our CRM services
  • Processing your transactions and payments
  • Responding to your requests and support needs
  • Sending service updates and administrative messages
  • Analyzing and improving our services
  • Detecting and preventing fraud or abuse
  • Complying with legal obligations

Data Sharing and Disclosure

We may share your information with:

Service Providers

Third-party vendors who assist in operating our services, processing payments, analyzing data, and providing customer support. These providers are contractually obligated to protect your information.

Business Transfers

If we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. We will retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications
  • Modify your cookie preferences

International Data Transfers

We may transfer your information to countries other than where you reside. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

Compliance

This policy complies with applicable data protection laws, including GDPR, CCPA, and other relevant privacy regulations.